This Privacy Policy is intended to explain how Diamonds Pharm collects, stores, and processes your personal data, as well as any other information that may be gathered for statistical analysis purposes.
Diamonds Pharm is committed to ensuring the privacy and protection of personal data from customers and visitors, adhering to all applicable legal and regulatory standards.
Diamonds Pharm reserves the right to periodically update and amend its Privacy and Cookie Policy to reflect any changes in how we process our customers’ personal data or in legal requirements. The latest and most current version of the Privacy and Cookie Policy will always be displayed at Diamonds Pharm, and it is advisable to review it periodically to stay informed about any updates or changes.
Guiding Principles
The primary goal of this policy is to strengthen the relationship of trust and proximity between Diamonds Pharm and its customers. It also aims to demonstrate transparency in the handling of collected data and to inform all customers of their rights and how they can exercise them as holders of personal data.
Legal Basis
Diamonds Pharm operates in strict compliance with the principles outlined in this policy, the General Data Protection Regulation (EU) 2016/679 (GDPR), and applicable data protection legislation in all processes involving the processing of personal data.
According to the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”
Data Protection
We use various measures to ensure the security of the information collected, protect the personal data gathered, and prevent unauthorized use, alteration, access, disclosure, loss, or destruction.
As the data subject, you have the right to know which data is collected and stored, as well as to modify it in your customer area or request its export or deletion from the store.
Data Collected
Customer Registration or Purchase
When registering or making a purchase at Diamonds Pharm, the following data is collected: email, name, address, postal code, city, and phone number. The data collected through the customer’s purchase process is automatically processed and intended for order processing, such as order shipment or invoice issuance.
Contact Form
Diamonds Pharm may also request personal data through contact forms, including your name, email, and any other information you provide.
Website Navigation
Diamonds Pharm does not store any personal or private information not provided by the visitor during site navigation, such as IP address or location.
Purpose of Data Collection
Personal data is collected and processed to fulfill the following purposes:
Service Provision:
- Order shipment
- Order processing
- Resolving issues such as cancellations, product returns, or refunds in accordance with applicable law
- Customer support: answering questions about products, Diamonds Pharm’s operations, or any other customer inquiries
Direct Marketing (e.g., email marketing): To keep customers informed about order statuses or any news at Diamonds Pharm, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as themed content and information about registered order processing.
For marketing purposes, Diamonds Pharm may consider and use certain data such as viewed products, wishlist items, or items left in an abandoned cart.
Marketing communications are carried out only with the customer’s prior consent.
In all cases, Diamonds Pharm strives to ensure that the information and data collected and used are appropriate for the described purposes and do not constitute an invasion of the customer’s privacy.
When Do We Collect Data?
Data is collected when a customer registers, subscribes to the newsletter, fills out a contact form, or places an order.
Your Rights and How to Exercise Them
As a data subject, you have the right, at any time, to request access, rectification, objection, export, and/or deletion of your data, as well as the right not to be subject to automated decisions.
You may exercise any of these rights with Diamonds Pharm by submitting a request to the following email address: support@diamondspharm.com.
Data Retention
We retain your data in accordance with specific requirements and practices inherent to Diamonds Pharm and its sector of activity, or until the customer requests that the data be deleted from the database.
At any time, the data subject can request access, rectification, or deletion of their personal data by sending an email to support@diamondspharm.com.
If the customer has registered with Diamonds Pharm, they can view, edit, or delete their personal information at any time from the customer area.
At the customer’s request, Diamonds Pharm may amend certain customer data associated with registered orders.
Data Sharing
Diamonds Pharm does not share or sell any personal data to other entities, except those necessary for service operation. Personal data will not be used for any other purpose without the data subject’s consent.
Any third-party entity with whom customer data may be shared is required to use it exclusively to ensure the proper functioning of their service on behalf of Diamonds Pharm.
Cookies
Diamonds Pharm uses cookies on its website. The cookies used do not collect information that identifies the visitor but rather about how the visitor interacts with the store’s website. The data collected is used for statistical purposes, service provision, and improving the user experience.
Types of Cookies Used:
- Analytical Cookies: Used to create and analyze statistics to improve website functionality, without ever collecting personal information.
- Functional Cookies: Save user preferences regarding site usage, so the site does not need to be reconfigured each time it is visited.
- Third-Party Cookies: These cookies are created by third-party services such as Google, YouTube, Facebook, and others. They may be used to display advertising related to the visitor’s actions on the website.